Last updated: July 2026
Introduction
Mouth Rehab Centre (“MRC”, “we”, “us” or “our”) operates this website and a coordination service that connects Australians with experienced, AHPRA-registered partner dentists for full mouth rehabilitation, dental implants, dentures, crowns & bridges and veneers, with partner clinics in WA, NSW, QLD, VIC, SA and TAS.
We take your privacy seriously. Because the enquiries we receive often relate to personal health matters, we are committed to handling your information carefully, transparently and securely. This policy explains what information we collect, how we collect and use it, who we share it with, and the choices available to you.
By using this website or submitting an enquiry to us, you consent to the collection, use and disclosure of your information in accordance with this policy.
The Australian Privacy Principles
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because enquiries submitted through this website may include information about your dental or general health, we treat the information you submit as sensitive information under the Privacy Act: a category that attracts a higher standard of protection and may only be collected with your consent.
By submitting an enquiry that includes health information, you consent to us collecting and handling that information for the purposes described in this policy. If you do not provide this consent, we may be unable to assist with your enquiry.
What we collect
Depending on how you interact with us, we may collect:
- Contact and enquiry details you submit via our forms or by email, such as your name, phone number, email address, the state you live in, and the details of your enquiry. This may include information about your dental health, treatment history or the type of care you are seeking.
- Technical and non-identifying data collected automatically through cookies and analytics tools, such as your browser and device type, the pages you visit, how long you stay, your approximate location and how you arrived at our site.
How we collect it
We collect information in the following ways:
- When you complete an enquiry or call-back form on this website.
- When you email us at contact@mouthrehabcentre.com.au.
- During phone calls between you and our patient coordinators.
- Automatically, through cookies and analytics technologies when you browse the site.
How we use it
We use your information to:
- Respond to your enquiries and answer your questions.
- Arrange call backs you have requested.
- Match you with a suitable partner clinic in your state. This involves sharing your enquiry details with that clinic so they can contact you directly to arrange a consultation.
- Improve our services, website and the experience we offer.
- Send you communications you have consented to receive. You can opt out at any time.
We only use your information for the purposes for which it was collected, for related purposes you would reasonably expect, or as otherwise permitted by law.
Disclosure
We may disclose your personal information to:
- Partner clinics: solely for the purpose of arranging your consultation and coordinating your care. Partner clinics are independently operated and manage the information they receive in accordance with their own privacy and clinical record-keeping obligations.
- Service providers who help us operate our business, such as website hosting, analytics and communications providers. These providers are engaged under confidentiality obligations and may only use your information to deliver services to us.
- Government agencies, regulators or courts where disclosure is required or authorised by law.
We do not sell personal information to any third party.
Cookies & analytics
This website uses cookies and similar technologies to understand how visitors use the site and to measure the effectiveness of our advertising.
We use Google Analytics, including Google Signals features, which provide aggregated, cross-device reporting and support remarketing for users who have Ads Personalisation enabled in their Google account. The data we receive through these features is aggregated and does not identify you personally to us.
We also use the Meta Pixel to measure the effectiveness of advertising we run on Meta platforms.
You can control or opt out of these technologies in several ways:
- Adjust your browser settings to block or delete cookies.
- Manage Ads Personalisation through your Google Ads Settings.
- Install the Google Analytics opt-out browser add-on.
Please note that declining cookies may limit some functionality of this website.
Data security
We take reasonable technical and organisational measures to protect the information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Access, correction & deletion
You may request access to the personal information we hold about you, ask us to correct information that is inaccurate or out of date, or request that we delete your information, by emailing contact@mouthrehabcentre.com.au. We may need to verify your identity before actioning your request, and we will respond within a reasonable period.
To stop receiving marketing communications, use the unsubscribe link in any email we send you, or contact us at the address above and we will remove you from our list.
Overseas disclosure
Some of the analytics and advertising providers we use, such as Google and Meta, may store or process data on servers located outside Australia, including in the United States. Where information is handled overseas, it is subject to the privacy practices of those providers.
Children
This website is not directed at children, and our services are intended for adults seeking dental care. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first at contact@mouthrehabcentre.com.au so we can investigate and respond. We take complaints seriously and will aim to resolve your concern promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please email us at contact@mouthrehabcentre.com.au.